Crisis Response Company (CRC) was awarded Contract Number N00178-15-D-8154 under the SEAPORT-e FY14 Rolling Admissions. We are an experienced and proven provider of professional support services and perform these services within the Continental United States, and in some of the highest-risk locations around the globe. We have experience hiring new workforces, and mobilizing and managing incumbent workforces; and over the past 3 years we have maintained a 98% employee retention rate. We use standardized processes for planning, execution, and control which is essential to delivering consistent quality services on time and within cost. Our performance on all of our contracts has been exceptional and demonstrates that we are a dedicated partner capable of providing SEAPORT-e users with responsive professional support services.

CRC is a Veterans Affairs-certified, Center for Veterans Enterprise, Service-Disabled, Veteran-Owned Small Business (SDVOSB) with a SECRET facility clearance level; Cage Code 6HX39. Headquartered in Keller, Texas, we are able to provide services in Zone 4, Gulf Coast. Our experience supporting SEAPORT-e functional areas includes:

  • SOW Area 3.16: Logistics Support. CRC has multiple logistics-related contracts that involve hiring resources and acquiring items necessary to provide turnkey support to new projects during phase-in. This includes developing supply chains for sensitive items that are ITAR controlled, and long-lead specialty items that require make or buy analysis to ensure the most cost effective solution.
  • SOW Area 3.17: Supply and Provisioning. CRC has multiple contracts to provide Supply and Provisioning Support in Africa. As part of our turn-key solutions, we procure supplies on the local markets; and build bases and maintenance facilities to accommodate personnel and aviation assets. We focus on the majority of classes of supply; material, fuel, communications, lodging, feeding, maintenance support, and transportation of personnel and equipment, across multiple locations and countries.
  • SOW Area 3.18: Training Support. We provide curriculum development and offer courses that are pre-designed to meet our clients’ operational needs. Our training includes conferences, individual planned training sessions, ad-hoc courses, and embedded mentorship. We also provide new equipment training and tactical operator training focused on cultural and operational realities.
  •  SOW Area 3.20: Program Support. We provide program support experts who assist with analyzing and preparing statements of work and independent Government cost estimates. They are the classified and unclassified points of contact for technical and security matters, and are subject matter experts on Ministries of Defense, foreign militaries, capacity building, and policy goals and objectives.
  • SOW Area 3.21: Functional and Administrative Support. We provide administrative support for data analysis, reporting, information management, planning, and conference facilitation. Resources include competitive analysis, graphics artists, writers, editors, administrative specialists, financial experts and other subject matter experts.

The CRC team stands ready to provide SEAPORT-e users with professional support services.

CRC is a prime contractor seeking subcontract partners to enhance our ability to provide first-class services to SEAPORT-e users. We are also a reliable subcontract partner. Please contact us for more information.

Current Team Members
Knowledge Capital Associates, LLC

CRC Headquarters:
Crisis Response Company LLC
1670 Keller Pkwy, Ste 247
Keller, TX 76248

Customer Satisfaction:
Robert A. Akin, President and CEO
817.337.4349 (phone)
Robert.akin@crc-intl.com

Seaport-e:
The following manager is dedicated to working under the NAVSEA SEAPORT-e contract:
Tad Eckerle
817.337.1000 (phone)
tad.eckerle@crc-intl.com

We have implemented International Organization for Standardization (ISO) methodology; Project Management Professional/Project Management Body of Knowledge (PMBOK) approaches, and related industry practices; and bring all of these to our projects. We have captured and incorporated lessons learned into our planning processes. We concurrently address specified and implied tasks and capitalize on the knowledge and expertise of our personnel to ensure quality services. Our Quality Management System (QMS) is designed to continuously improve as we integrate additional experience. Specific standards, planning factors, and metrics have been collated in our management plan to ensure we perform in an efficient and cost-effective manner while acting as a steward of government funds.

The goal of CRC’s Quality Management System (QMS) is to produce quality deliverables the first time, and every time. Our QMS is our company’s overarching policy to ensure we produce quality deliverables. We use the Deming Model (Plan, Do, Check, Act) to ensure quality services and to provide continuous process improvement. The Deming Model begins with planning, followed by the execution of the plans (Do), the monitoring of services (Check) and the continual improvement of services (Act). This cycle allows continuous evaluation of requirements, planning, execution, monitoring, and improvement to influence superior process performance.

Our QMS is owned by the CRC President and CEO, executed by our Division Directors, and verified by the Quality Control Manager. CRC’s Quality Control Manager is an independent reporting line outside of project/program oversight and is available to help all CRC employees and program personnel with non-retributional quality/safety reporting. Our Quality Control Manager is also available to our customers and ensures effective project execution, process improvement, and implementation of best practices. Our Quality Control Manager is the repository for our QMS and ensures procedures are well-defined, and readily available to our Program and Task Order Managers.

At the employee level our training instills our QMS through employee empowerment, proactive monitoring, and continuous process improvement. We recognize that most process improvement ideas originate at the employee level and that empowered employees are more apt to understand and follow correct procedures, as well as flag incorrect procedures. Therefore, we encourage employees to initiate quality improvement at their immediate level. Management captures these ideas, reviews and analyzes them, and communicates changes to supervisors and personnel so we can improve the working environment, drive process change, and distribute great ideas across the contract while maintaining process configuration.

Our QMS implements standardized functions and processes across all program elements in well-documented, project-specific Quality Control Plans (QCP).

Our QCPs are the responsibility of each Program or Project Manager, and have formal tools to ensure we maintain customer focus and continuously improve performance. They are tailored and revised as necessary to address project quality issues and requirements, and include procedures for:

  • Work processes and output measures
  • Inspections
  • Corrective actions and process adjustments
  • Consistent, full compliance with performance objectives and standards

We conduct comprehensive discussions with our customers to capture concerns, issues, and feedback related to contract performance. After these discussions, we conduct a formal briefing and develop a plan for continuous process improvement initiatives based on customer input. These discussions identify issues before they become problems.

Our QCPs include management methodologies, tools, and reports to identify trends and predict deficiencies, ensuring quality controls and mitigating actions. Trend analysis is a continuous process that our Program Managers use to ensure we quickly address problems and proactively continue to improve our services. Our Program Managers are responsible for documenting and reviewing trends, problems and issues during weekly, monthly, quarterly and on-going project meetings, and resolves any adverse items using our continuous process improvement model, processes, and procedures.

QCPs may include detailed Quality Assurance Surveillance Plans (QASP). These plans point to performance objectives, standards, thresholds and methods of surveillance and outline specific metrics that must be met or exceeded. The QASP, as a function of our program QCP is the US Government’s method of ensuring contract performance. Without exception, our QCPs apply to all CRC personnel on a contract.